Order Dynamics Markets — Withdrawal Instruction
Version: withdrawal-instruction-v1
Effective from: 2026-11-01
Binding language: English. Any translation is provided for convenience only.
This instruction applies if you are a consumer — that is, if you buy a paid bundle for purposes that are mainly outside your trade, business or profession. If you buy as a business, the statutory right of withdrawal does not apply to you.
Two contracts are involved when you buy a paid bundle, and they are withdrawn from in different places. Section 5 of the Terms of Use, at /terms, explains the split.
1. Withdrawing from the Services contract (with us)
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period expires **14 days from the day the contract was concluded** — that is, from the day the paid bundle was activated. Every bundle you add is a separate contract with its own period.
To exercise your right of withdrawal, you must inform us
Order Dynamics GmbH
Geschwister-Scholl-Strasse 109
20251 Hamburg
Germanylegal@orderdynamics.io
by a clear statement (for example, a letter sent by post or an email) of your decision to withdraw from this contract. You may use the model withdrawal form set out in section 3 below, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, without undue delay and in any event not later than **14 days** from the day on which we are informed about your decision to withdraw. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
Because Stripe is the merchant of record for the payment (section 5 of the Terms of Use), a reimbursement may be carried out by Stripe on our behalf.
If you asked us to start straight away
Before we activate a paid bundle, we ask you to request expressly that the Services begin during the withdrawal period. If you made that request and then withdraw, you must pay us an amount which is **in proportion to what has been provided** until you communicated your withdrawal, compared with the full coverage of the contract.
You do not lose your right of withdrawal by asking us to start early. You only pay for the part you actually received.
Withdrawing does not undo trades already placed in your Alpaca account. Those positions remain yours.
2. Withdrawing from the purchase (with Stripe)
Your purchase contract — payment, invoicing, VAT and refunds — is with Stripe as merchant of record, operating under the Link brand. A withdrawal that concerns the payment itself is directed there. You can reach Link support from the receipt Link sends you. Stripe's own terms apply to that relationship.
If you are unsure which contract you mean, write to us at legal@orderdynamics.io and we will point you to the right place. Your deadline is protected by the date you first write, not by how long it takes to reach the right desk.
3. Model withdrawal form
*(Complete and return this form only if you wish to withdraw from the contract.)*
ToOrder Dynamics GmbHGeschwister-Scholl-Strasse 10920251 HamburgGermanylegal@orderdynamics.ioI/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contractfor the provision of the following service:______________________________________________Ordered on (*)/received on (*): ______________________________Name of consumer(s): ______________________________Address of consumer(s): ______________________________Signature of consumer(s) (only if this form is notified on paper):______________________________Date: ______________________________(*) Delete as appropriate.